01 · UNDERSTANDING THE NEED
We start with the concrete requirement
Every organisation has different goals, resources and challenges. Before suggesting a route, we aim to understand the issue, expected outcome, timeframe, context and essential requirements.
- Identify the request, sector and contact person.
- Clarify scope, timeline, indicative budget and expected outcome.
- Distinguish what IMPULSEM can refer directly from what requires a specialist provider.
- Set the next step and the information needed.





