01 · CUSTOMER NEED
Mobility built around the request
The first step is to understand the type of vehicle or solution sought, intended use, location and indicative terms. The route depends on available information and options that have actually been published.
- Preferred make, model, category, year and features.
- Indicative budget and acquisition timeline, if the customer chooses to share them.
- Preference for immediate purchase, a commercial proposal or information on terms.
- Contact details needed to arrange a response or viewing.





